Cross-Selling Workshop DVD Set

If you want to move your credit union staff into a cross-selling environment, these two DVDs, The Communication Game and Knowing Enough to Suggest, are perfect starter training sessions! Nicolette has trained hundreds of credit union staff members in cross-selling and these two DVDs were filmed live in front of credit union audiences.

In The Communication Game, your staff will first learn how to build member business with improved communications skills. Then, Knowing Enough to Suggest is the next step to introduce selling skills in a way to make it easy and fun. Both DVDs are only 30 minutes in length and training guides are included for exercises to use with your staff. If you want to build more profitable member relationship, these videos are the best way to introduce how to cross-sell loans, checking and other services. Includes set of two DVDs.